Our Return Policy
At Lata Jewellers, customer satisfaction is our top priority. We are committed to ensuring you have a delightful shopping experience and are completely satisfied with your purchase. However, if for any reason you need to return or exchange an item, we are here to assist you.
Eligibility for Returns
• We accept returns within 7 days of the purchase date.
• Items must be in their original condition—unworn, unaltered, and with all original packaging, certificates, and tags intact.
• Custom or personalized jewelry, engraved items, and pieces marked as final sale are not eligible for return.
Process for Returns
1. Contact Us: Begin by reaching out to our customer care team at latajewellers8@gmail.com or call 9883734218 to initiate your return. Please include your order number and reason for return.
2. Approval: Once approved, we will provide detailed instructions on how to return your item.
3. Shipping: Customers are responsible for securely packaging the item to prevent damage during transit. We recommend using a tracked and insured shipping service for your protection.
4. Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method and may take 2-7 business days to appear in your account.
Non-Returnable Items
To maintain the highest standards of hygiene and quality, the following items are not eligible for returns:
• Custom or bespoke designs.
• Earrings (for hygiene reasons).
• Items damaged due to misuse, wear and tear, or improper care.
Exchanges
We offer exchanges for eligible items. If you wish to exchange your purchase for a different size, design, or product, please contact us within 3 days of receiving your order. Any price difference will be adjusted accordingly.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement at no additional cost to you. Be sure to report the issue within 7 days of delivery and provide photos for verification.
Our Commitment
At Lata Jewellers, we value your trust and strive to make every purchase a memorable one. If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer care team. We’re always here to help.